Privacy Policy · Effective Date: July 2026
This Privacy Policy explains how BritVet Veterinary Services PC (“BritVet,” “we,” “us,” or “our”) collects, uses, shares, and protects client and patient information obtained through in-person care, mobile veterinary services, website forms, phone, email, SMS messaging, scheduling tools, client portals, digital intake forms, and website chat tools.
We do not sell personal client information. We do not share mobile opt-in information with third parties for promotional or marketing purposes.
Clients may opt in to receive SMS messages from BritVet Veterinary Services PC related to appointments, visit follow-ups, vaccination reminders, patient care notifications, account updates, and verification codes. Consent is not required as a condition of receiving veterinary services.
Message frequency varies based on the pet’s care schedule and account activity. Message and data rates may apply. Clients may opt out at any time by replying STOP. Help information is available by replying HELP. SMS messages may be sent from (628) 432-1119.
Authentication messages are sent only when a client initiates login, account access, scheduling access, or verification within a client portal or scheduling system. These messages contain a one-time verification code used to confirm the user’s identity.
Some website communication features, intake tools, workflow tools, or virtual assistant systems may be automated or supported by artificial intelligence technologies. Information submitted through these tools may be processed, routed, summarized, or stored within clinic communication, scheduling, workflow, or medical record systems for care coordination and operational purposes.
Automated tools are used to support clinic operations and do not replace veterinary examination, diagnosis, professional judgment, or treatment planning.
Information may be shared with trusted service providers who support clinic operations, including practice management systems, scheduling platforms, communication providers, secure hosting providers, payment processors, workflow systems, records systems, and technology vendors. These providers are expected to protect information and use it only to support clinic operations.
Information may also be disclosed when required by law, to comply with regulatory or licensing obligations, to process payments, to respond to client requests, to protect patient safety, or to protect the rights, property, or safety of BritVet, clients, patients, staff, or others.
California residents may have rights to request access to, correction of, or deletion of certain personal information, subject to legal, medical record, billing, safety, and operational retention requirements. Requests may be made by contacting BritVet directly using the contact information below.
BritVet does not sell personal information and does not share personal information for cross-context behavioral advertising. BritVet does not use sensitive personal information for purposes unrelated to veterinary care, clinic operations, account administration, payment processing, safety, legal compliance, or client-requested services.
Our website may use cookies, embedded tools, or analytics services to measure website performance, improve functionality, understand site usage, and support client experience. These tools may collect limited technical information such as browser type, device type, pages visited, approximate interaction timing, and referral source.
Some browsers offer “Do Not Track” signals. Our website may not respond to all browser-based Do Not Track signals, but clients may limit cookies or tracking through browser settings where available.
We implement administrative, technical, and operational safeguards designed to protect client and patient information. No system can be guaranteed to be completely secure, but BritVet and its service providers work to protect information against unauthorized access, misuse, loss, or disclosure.
Veterinary medical records are retained in accordance with applicable California veterinary medical record requirements. California veterinary records must generally be maintained for at least three years after the animal’s last visit.
Clients may request updates to contact information, communication preferences, or record corrections by contacting BritVet directly. Clients may opt out of SMS messaging by replying STOP and may request help by replying HELP.
This Privacy Policy may be updated periodically. Updates will be posted with a revised effective date. Continued use of clinic services after an update constitutes acceptance of the updated policy.