Chatt-Town Veterinary Care

This Privacy Policy explains how Chatt-Town Veterinary Care (“Chatt-Town,” “we,” “us,” or “our”) collects, uses, and protects information from clients, including communications through in-clinic systems, website forms, chat tools, phone, email, and SMS messaging.

1. Information We Collect

We may collect the following categories of information:

• Client name, address, phone number, and email address
• Pet information, treatment records, and medical history
• Appointment, scheduling, and visit history
• Billing, payment, and account-related information
• Communications submitted through website forms, SMS, phone, or chat systems
• Technical information such as website usage data, cookies, or analytics signals

2. Website Chat and AI-Assisted Communication

Some website communication tools may be supported by automated or artificial intelligence technologies. Information submitted through website chat or intake tools may be automatically processed to assist with:

• Appointment scheduling and requests
• Patient intake forms and history collection
• Workflow routing and internal clinic task creation
• Medical or communication record documentation

Messages submitted through chat systems may be stored within clinic medical or communication systems and used for care coordination, scheduling, and administrative purposes.

3. How We Use Information

Information collected is used to:

• Provide veterinary medical care and clinical services
• Communicate about appointments, treatments, reminders, and follow-up care
• Maintain patient medical records and operational records
• Process payments and manage accounts
• Improve clinic operations, service quality, and communication systems
• Comply with legal, regulatory, and recordkeeping requirements

We do not sell personal client information.

4. Information Sharing

We may share information with trusted service providers that support clinic operations, including practice management systems, communication platforms, secure hosting providers, payment processors, and workflow systems. These providers process information only on our behalf and are required to maintain confidentiality and appropriate safeguards.

Information may also be disclosed when required by law or to protect patient safety.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand website usage, improve performance, and enhance client experience. These tools may collect limited technical data such as browser type, pages visited, and interaction timing.

6. Data Security and Retention

We implement administrative, technical, and procedural safeguards designed to protect client and patient information. Records are retained in accordance with veterinary medical record retention standards, legal requirements, and operational needs.

7. Your Choices

Clients may request updates to contact information, communication preferences, or record corrections by contacting the clinic directly. Clients may opt out of certain communications such as SMS messaging at any time by following opt-out instructions.

8. Policy Updates

This Privacy Policy may be updated periodically. Updates will be posted with a revised effective date. Continued use of clinic services constitutes acceptance of the updated policy.