Chatt-Town Veterinary Care

1. Scope of Services

Chatt-Town Veterinary Care provides veterinary medical care and related services to established clients and patients. Communications may occur in person, by phone, email, text message, or digital chat tools as part of providing care, managing appointments, maintaining records, and coordinating services.

2. SMS and Electronic Communications

By providing your contact information, you consent to receive communications related to your pet’s care and your account. These may include:

Appointment confirmations and reminders
Vaccination and preventive care reminders
Post-visit or post-procedure care instructions
Billing or account-related notifications
Secure access or verification codes

Message frequency varies. Message and data rates may apply.

Opt-Out: Reply STOP to opt out of SMS at any time.

Help: Reply HELP or contact the clinic during business hours for assistance.

3. Website Chat and AI-Assisted Communication

Certain website communication tools, including chat or virtual assistant systems, may be automated or supported by artificial intelligence technologies. By interacting with these systems, you acknowledge and consent that:

Your messages may be processed automatically and stored within clinic communication or medical record systems
Information submitted may be used to assist with scheduling, intake, workflow routing, and care coordination
Some chat responses may be informational in nature and do not replace direct veterinary medical evaluation
Use of the chat system may automatically generate appointment requests, intake forms, workflow tasks, or medical record entries

Chat and messaging systems are not continuously monitored for emergency situations. If your pet is experiencing an urgent or life-threatening condition, contact the clinic directly by phone or seek emergency veterinary care immediately.

4. Client Responsibilities

Clients are responsible for providing accurate contact and medical information and notifying the clinic of any changes. Electronic communication tools should not be relied upon for emergency medical needs.

5. Third-Party Platforms

The clinic may utilize secure third-party service providers to support communications, scheduling, data storage, and workflow processing. These providers operate under contractual confidentiality and data protection requirements.

6. Changes to This Policy

These Terms of Service may be updated periodically. Updates will be posted with a revised effective date. Continued use of clinic services constitutes acceptance of the updated policy.